Once an order is placed, we start processing it immediately. If you need to make changes, please contact us as soon as possible. While we cannot make sure the modifications are possible, we will do our best to assist you.

Payment failures may occur due to incorrect details, insufficient funds, or security settings. Try using a different payment method or contact your bank for assistance.

We ship all orders within Australia for free.

Yes! Once the item has been shipped, you will receive a tracking number via email that you can use to track your order.

If your order is delayed or hasn’t arrived within the estimated time, please contact our support team at support@zayws.com and we’ll be happy to assist you.

If you receive a damaged or defective item, please contact us immediately at support@zayws.com with details and photos of the issue. We will work to resolve the problem promptly.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

Yes! We source our products from trusted manufacturers and ensure they meet high-quality standards.

At the moment, we do not offer gift wrapping services, but all items are carefully packaged before shipping.

Unfortunately, we do not offer custom orders at this time.

You can reach our support team via email at support@zayws.com or through our contact form on the website. We aim to respond within 24-48 hours.