Frequently Asked Questions (FAQ)

Everything you need to know before shopping with ZAYWS

Orders & Payments

How do I place an order?
Simply select your favorite styles, add them to your cart, and proceed to checkout. Fill in your details and complete payment – it's quick, secure, and easy!

What payment methods do you accept?
We accept major credit/debit cards and secure online payment options at checkout.

Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make a change, contact us at support@zayws.com within 2 hours of placing your order. Changes are not guaranteed after this window.

Shipping & Delivery

Where do you ship?
We currently ship exclusively within Australia.

How long does delivery take?
Orders are processed in 2–5 business days. Standard shipping typically takes 5–9 business days after dispatch, with most orders delivered within 7–14 business days total.

How can I track my order?
Once your order is shipped, you'll receive a tracking link by email. Tracking can take 1–3 business days to update after dispatch.

Do you charge for shipping?
We do not charge for shipping, always free shipping for all orders.

Returns, Refunds & Exchanges

What is your return policy?
We accept returns within 30 days of delivery if items are unused, undamaged, and in their original packaging. Please contact our support team before sending anything back.

Who pays for return shipping?
We provide free return shipping on all returns.

How do I start a return or exchange?
Contact us at support@zayws.com with your order details and reason for return. We'll provide instructions for next steps.

When will I receive my refund?
Refunds are processed to your original payment method within 7 business days after we've received and inspected your return.

Are there any items I can't return?
Yes. We cannot accept returns on personalized or custom-made products, gift cards, perishable goods, or hygiene items with broken seals, unless faulty.

Product & Site Information

Are product descriptions and prices accurate?
We do our best to ensure all product info, images, and pricing are correct. If something seems off, please let us know – we'll make it right!

Do your products come with a warranty?
All purchases are covered by your statutory rights under Australian Consumer Law. If your item is faulty or not as described, contact us for a refund, replacement, or repair.

Legal & Policies

What are your Terms of Service?
 Our Terms of Service outline your rights, our responsibilities, and how we protect your privacy.

How is my data protected?
Your privacy is important to us. We use secure systems and never share your data with unauthorized third parties. Read our full Privacy Policy for more details.

Where can I find your full policies?
All legal policies – including Terms of Service, Returns & Refunds, Shipping, and our Legal Disclaimer – are available at the bottom of our website or by request.

Need More Help?

If you have a question that's not answered here, contact us: 

Website Name: ZAYWS
Company Name: GRVA AB 
Address: Unit #176, U15/64 Bannister Rd, Canning Vale, WA 6155 Australia
Email: support@zayws.com
Contact Form: Contact Us

We typically respond within 24 hours.